Deep Dives Blog Series #1: Mobile311 Citizen Request
More citizens are utilizing mobile devices everyday. So why shouldn’t they be able to notify their municipality of work items straight from their smart phones? Mobile311 Citizen Request does just this; reporting of work items such as downed electrical lines, potholes or graffiti with the location, description and photo becomes a breeze. Mobile311 Citizen Request puts the power to clean up the Town or City in the hands of the stakeholders.
Mobile311 Citizen Request is designed to work alongside Mobile311 so that citizens can report work items to their municipality directly from their smart phones. The system can be accessed with a smart phone App or with a standard web browser. Whether the citizen is using a smart phone, tablet or a computer, the work request is uploaded to the municipality’s Mobile311 system instantly. From there, the work items can be reviewed and assigned to a field crew as needed.
How It Works
Citizens utilizing Mobile311 Citizen Request have the option of reporting issues anonymously or with a registered account. Those using a registered account have the benefit of enhanced tracking of their reported issues, providing transparency to the repair process. Each request is private to the citizen that submitted it.
Determining the location of an issue can be done several ways. The address can be typed directly into the box that says Enter Address. This method is best when the exact street address of the issue is known. Clicking the Go To My Location button on the map will zoom the map to the location of the user. Using the Satellite and Street View maps, the marker on the map can be moved to a more accurate location, regardless of which method is used.
The most appropriate work item type can be chosen from the Select Issue dropdown box. The list of reportable items is customizable by each municipality but common items include down/missing street signs, downed electrical lines & trees, potholes and graffiti. The Description field allows the citizen to provide more detailed information about the request. If the citizen chooses to, they also can enter their first and last name, email address and phone number. Finally, a photo of the issue can be attached directly from the request form.
Once the work item is received by the municipality, they can then communicate back with the citizen through changing the status of the item and by typing in notes specifically for the citizen to see. The citizen can continue to check in and also respond by entering notes of their own.
Allowing citizens to report issues using Mobile311 Citizen Request will save time in the office previously used to take phone calls and create work orders. Work requests can include the location of the issue, the item type, a description and even a photo, providing field crews with needed information before they even locate the site. Spread the word to your citizens about Mobile311 Citizen Request so they can take part in the cleanup and maintenance of their City.
Stay tuned for our next post in the Deep Dives Blog Series when we will focus on Assignments.